Banks Customer Service Channels

To use your bank’s Alternative Customer Service Channels quickly and efficiently, check out what each of them does and how to use it!

Customer Service Desk– must be used to carry out transaction-related services:

- Balances and statements
- Payments, redemptions, transfers and other transactions
- Information and doubts

SAC (Consumer Service Unit) – does not engage in banking transactions. This service is exclusively for dealing with:

- Complaints
- Cancelations
- Information and general doubts

Ombudsman – if you are not satisfied with the solution offered for a complaint made through another channel of the financial institution, contact the Ombudsman and ask to have your case reviewed.

Click here for the full list of bank telephone numbers.

The file below gives you the Alternative Customer Service Channels and which banking transactions you can do on each of them. Document is only available in potuguese.