ATMs enable customers to go about their banking transactions even when the branch is closed, any day of the week. You will find ATMs not only at the, but also in locations scattered across cities, such as supermarkets, shopping malls and convenience stores.
When using ATMs, pay attention to the security tips below:
Before commencing your transaction, check on the ATM screen whether the equipment is active or out of service.
If the ATM in the branch or other establishment is out of service, don’t insert your card and NEVER accept or request help from strangers. Always seek help from a uniformed bank employee wearing an identity badge.
When entering your pin number, keep your body close to the machine to prevent others from seeing it or discovering it from the movement of your fingers on the pin pad. Those behind you must remain behind the security strip;
Preferably use ATMs installed in busy locations and, if possible, in locations such as shopping malls, convenience stores, gas stations, supermarkets, etc. Avoid using ATMs in isolated and poorly lit locations;
Whenever possible, withdraw cash during business hours, when there are more people about, and avoid withdrawals at night. Avoid making large withdrawals and be discreet when counting your money.
Be aware of anyone acting in a suspicious or curious manner inside the booth or in the proximity. If in doubt, don’t do the transaction;
If you are unable to complete the transaction, or your hard becomes stuck in the ATM, do not enter your pin number, rather hit the “CANCEL” or “QUIT” key. Call the bank immediately or seek the help of an employee properly identified, if you are using the ATM in a bank branch. Try using the booth telephone to report the fact. If it’s not working, it could be an attempt at a scam. NEVER use the telephones of strangers, especially cell phones, to communicate with the bank, as your account and pin number data are logged in the device’s memory. Moreover, you may not be talking to a representative of the bank;
Don’t accept credits from strangers in your account. These types of proposals are made by scammers in the proximity of ATMs and bank branches;
Refuse financial advantages or family dramas offered to you by strangers in the ATM queue, especially proposals to use your account to transfer funds.