A banking password is like a key that opens an access doorway to your account through the Service Channels your bank makes available.
To undertake the banking services and transactions provided by your bank, such as checking balances and statements, making payments, taking out loans, cash withdrawals and transfers, among others, you will have to register at least one banking password.
The banking password can be used with the magnetic card in ATMs, or without the card using Internet Banking.
To use the services available on Alternative Service Channels, you also need to register a pin number. Get in touch with your bank and find out how to register it.
Never choose pin numbers that third parties can easily discover, such as dates of birth, telephone numbers, identity document numbers, home addresses, car license plates, words or sequences of numbers, letters or keys.
Remember – your pin number is personal and secret! So check out some of the tips on being careful when creating and using your pin number:
Memorize your pin number. If you can’t memorize it and need to note it down, never keep it with the card.
Never reveal your pin number to others, especially strangers, not even to bank employees. Non one must know your pin number except you.
Never accept the help of strangers when using ATMs, internet banking or even bank customer service desks.
When entering your pin number, keep your body as close as possible to the ATM to avoid others seeing it or discovering it from the movement of your fingers on the pin pad;
if you get a telephone call from someone saying they are a bank employee, NEVER reveal your pin number and other confidential information and hang up immediately.
Never use third party telephones, especially cell phones, to access your account and never enter your pin number on those telephones because the number will be logged on the device. Only enter your pin number on your own device or those o companies you absolutely trust.
Change your pin number periodically. It’s an easy procedure and ensures your peace of mind when carrying out your banking transactions. Contact your bank and find out how to change your pin number.